What is La Muse’s Shipping Policy?

 We strive to deliver products purchased from La Muse in excellent condition and in the fastest time possible. As an introductory offer, all shipping is currently free on La Muse.in. The shipping method for this will be standard and products shall take 8-10 business days to get delivered.

  1. If the order is cancelled before being shipped, lost, or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

  2. If you return an order delivered to you, return-shipping charges will be deducted from your refund. For accounts whose return behaviour violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges. 

Fair Usage Policy –

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts that have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please log in to your account and tap on the “Order History” section under your Account page of Website/M-site. Click on the view order of the specific order you want to track. Then on the next page click on track order to check the exact order status. 

How are orders placed on La Muse delivered to me?

All orders placed on La Muse are dispatched through other courier partners such as FedEx, Delhivery, and Shyplite.

I have received a partial item/partial order or an Untenanted/Void packet? 

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

  1. Please do not use the item for which claim is being raised.
  2. You may be required to information’s like, a short description of the case (A few questions will be asked to help us understand the scenario)
  3. The snapshots of the packet and other boxes (If any)
  4. The refund for prepaid/Cash on delivery orders will be done after the investigation

    You may not be liable for a refund if you fall in any of the scenarios stated below:

    1. Failure to provide adequate information about the case.
    2. Failure to provide snapshots of the packet and box(if any)
    3. If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
    4. You must not dispose of the packaging for 3 - 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
    5. You have used the item for which the claim was raised.

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